Announcement on the Establishment of the Guangdong CSRC Investor Services and Dispute Mediation Center
Release date:2021-01-21
In order to implement the spirit of the “Opinions on Further Strengthening the Protection of the Legitimate Rights and Interests of Small and Medium-Sized Investors in the Capital Market” (Document No. 110 of the General Office of the State Council [2013), which calls for “supporting self-regulatory organizations and market institutions in conducting, either independently or jointly in accordance with the law, specialized mediation in securities and futures matters and providing free services to small and medium-sized investors,” and to improve the diversified dispute-resolution mechanism for securities and futures disputes within the Guangdong jurisdiction (excluding Shenzhen) and enhance the mediation work on such disputes in the region, the Guangdong Securities and Futures Association and the Guangdong Listed Companies Association, under the guidance of the Guangdong Securities Regulatory Bureau, have jointly initiated and established the Guangdong CSRC Investor Services and Dispute Mediation Center (hereinafter referred to as the “Mediation Center”) together with relevant legal entities engaged in securities and futures business within the jurisdiction. The Mediation Center was recently registered with the Civil Affairs Department of the Guangdong Provincial People’s Government. The relevant matters are hereby announced as follows:
I. The Mediation Center accepts complaints from investors regarding securities and futures disputes involving securities, fund, and futures operating institutions as well as listed companies within the Guangdong jurisdiction, and coordinates with market participants to handle such disputes.
II. The Mediation Center shall mediate securities and futures disputes upon the application of investors, on the basis of the parties’ voluntary consent and equality, and shall not charge any mediation fees to investors. The mediation agreement shall become effective upon being signed or sealed by the relevant parties, and the parties may, in accordance with the applicable provisions, apply to the people’s court with jurisdiction for confirmation of the validity of the mediation agreement.
III. The Mediation Center provides consultation on common issues in the capital market within its jurisdiction.
IV. Matters related to securities and futures complaints and reports of illegal or non-compliant activities shall be handled in accordance with the law by the Guangdong Securities Regulatory Bureau.
V. Investors may submit inquiries, complaints, and requests for mediation by telephone, email, mail, or through the “Guangdong CSRC Investor Services and Dispute Mediation Center” platform on the website of the Guangdong Securities and Futures Industry Association. For detailed information on the mediation rules, please visit the association’s website at http://www.gdcm.org.cn.
Complaint and Inquiry Hotline: 020-37853815;
Email: tjzx@gdcm.org.cn.
Hereby announced.
Guangdong Securities and Futures Industry Association, Guangdong Listed Companies Association
Guangdong CSRC Investor Services and Dispute Mediation Center
June 16, 2015
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